Common Questions

Quick answers to help you understand our services, scheduling, and capabilities

Yes! We understand your dental practice never stops. We can service equipment while you're seeing patients, working quietly and efficiently. For major repairs or noisy work (like compressor replacement), we offer:

  • Before/after hours scheduling - Early mornings, evenings, or weekends
  • Low-traffic time slots - During lunch breaks or slower periods
  • Emergency same-day service - When equipment failure stops your practice
  • Minimal disruption - We coordinate with your front desk to avoid patient areas when possible

Most routine maintenance (autoclave service, vacuum pump checks, handpiece repairs) can be completed without impacting your schedule.

To help us diagnose and fix your equipment faster, please have ready:

  • Equipment type and brand - Example: "Tuttnauer EZ10 autoclave"
  • Symptom description - What's happening? When did it start?
  • Error codes or messages - If any are displayed on the equipment
  • Last service date - When was it last maintained? (if known)
  • Power status - Is it completely dead or partially working?
  • Photos (optional) - Pictures of error screens or visible issues help

We'll confirm your arrival window and parking instructions before the appointment. For emergencies, just tell us what's down—we'll figure out the rest on-site.

Absolutely! We offer flexible scheduling to fit your practice's needs:

  • Early mornings - Starting as early as 6:00 AM
  • Evenings - Appointments available until 8:00 PM
  • Weekends - Saturday and Sunday service by arrangement
  • Emergency same-day - When your practice is down, we prioritize you

Book online 24/7 through our scheduling system, or call (424) 527-9914 to speak with us directly. For after-hours emergencies, leave a message and we'll respond ASAP.

We service all major dental equipment brands with 20 years of experience. Our technician has worked on:

Chairs & Units

  • A-dec
  • Midmark
  • Pelton & Crane
  • DentalEZ
  • Belmont
  • Sirona
  • KaVo

Sterilization

  • Tuttnauer
  • SciCan
  • Midmark M Series
  • Pelton & Crane
  • STATIM

Air & Vacuum

  • Air Techniques
  • DentalEZ
  • Cattani
  • MGF
  • Air Tec

Handpieces

  • KaVo
  • NSK
  • W&H
  • Star Dental
  • Bien-Air

Specialized in: Compressors, autoclaves, vacuum pumps, dental delivery units, handpieces, and dental chairs. Don't see your brand? Call us—chances are we've worked on it.

When your practice is down, we move fast:

  • Same-day emergency service - Available when possible throughout our service area
  • Priority scheduling - Practice-down emergencies go to the front of the line
  • Fast diagnosis - 20 years of experience means we know what's wrong quickly
  • Most parts on-hand - Common repair parts carried in our service vehicle

Response times by area:

  • Ventura County (Simi Valley, Thousand Oaks, Moorpark, Camarillo, Oxnard) - Same-day when possible*
  • Extended areas (Santa Barbara, Malibu, Santa Clarita, Glendale) - 1-2 business days

*Same-day emergency service subject to availability and location within our primary Ventura County service area. We prioritize practice-down emergencies and make every effort to respond the same day, but cannot guarantee same-day service in all situations.

Standard (non-emergency) repairs: Scheduled within 24-48 hours based on your availability and our route.

After-hours emergencies: Leave a message at (424) 527-9914 and we'll confirm your appointment ASAP.

Yes! We provide:

  • Phone/email quotes - For common repairs when you describe the issue clearly
  • On-site diagnosis - If we need to see the equipment, we'll diagnose on-site and provide a firm quote before starting work
  • No surprises - You approve the cost before any repair begins
  • Transparent pricing - Parts and labor broken down clearly

Emergency service calls include a diagnostic fee, which is applied toward the repair if you proceed.

Yes! Regular maintenance prevents 80% of emergency breakdowns. We offer:

  • Custom maintenance plans - Tailored to your specific equipment
  • Scheduled visits - Quarterly, semi-annual, or annual based on manufacturer recommendations
  • Priority emergency service - Contract customers get bumped to the front of the line
  • Discounted parts - 10-15% off replacement parts for contract customers
  • Maintenance logs - Detailed records of all service for compliance and resale value

Typical maintenance schedule:

  • Compressors: Quarterly or semi-annual service
  • Autoclaves: Annual professional service + monthly self-checks
  • Vacuum pumps: Semi-annual service
  • Dental chairs: Annual inspection and lubrication

Contact us for a custom quote based on your practice size and equipment.

We accept multiple payment methods for your convenience:

  • Credit/debit cards - Visa, Mastercard, American Express, Discover
  • Checks - Business or personal checks accepted
  • Cash - Always welcome
  • Net 30 terms - Available for established customers with approved credit

Payment is due upon completion of service unless other arrangements have been made in advance.

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