Privacy Policy

Effective Date: March 16, 2026
Last Updated: March 16, 2026

Dental Equipment Service & Repair ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Fill out our contact form
• Schedule a service appointment
• Call, email, or text us
• Request a quote or consultation

This information may include:

• Contact Information: Practice name, your name, email address, phone number, practice address
• Service Information: Equipment type, brand/model, service type needed, symptoms/issues, preferred service times
• Additional Details: Parking instructions, special access requirements, equipment power-down capability

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent on pages, referring website
• Location Data: General geographic location (city/state level) based on IP address

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To schedule appointments, respond to inquiries, provide equipment repair and maintenance services
• Communication: To contact you about appointments, send service confirmations, provide updates on repair status
• Business Operations: To maintain service records, process payments, manage our customer database
• Improvement: To improve our website, services, and customer experience
• Legal Compliance: To comply with applicable laws and regulations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

3.1 Service Providers

We may share your information with third-party service providers who assist us in operating our business:

• Website Hosting: Our website hosting provider stores contact form submissions
• Communication Tools: Email and phone service providers used to contact you
• Scheduling Software: If you use our online booking system (if implemented)

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, legal process, or governmental request, or to:

• Comply with a subpoena, court order, or similar legal process
• Protect our rights, property, or safety
• Investigate fraud or security issues

3.3 Business Transfers

If our business is acquired, merged, or undergoes a similar transaction, your information may be transferred as part of that transaction.

4. Data Storage and Security

We implement reasonable security measures to protect your information:

• Secure Storage: Contact form data is stored in a secure database with access controls
• HTTPS Encryption: Our website uses SSL/TLS encryption to protect data transmission
• Limited Access: Only authorized personnel have access to personal information
• Regular Updates: We regularly update our security practices and software

Data Retention: We retain your information for as long as necessary to provide services and comply with legal obligations. Service records are typically kept for 7 years for warranty and liability purposes.

5. Your Privacy Rights

5.1 California Residents (CCPA)

If you are a California resident, you have the following rights:

• Right to Know: You can request what personal information we collect, use, and share
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of personal information (we do not sell your information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, contact us at (424) 527-9914 or [email protected]

5.2 All Users

Regardless of location, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications (if applicable)

6. Cookies and Tracking Technologies

Currently, our website uses minimal tracking:

• No Third-Party Cookies: We do not currently use Google Analytics or similar tracking tools
• Essential Cookies Only: We may use session cookies for basic website functionality
• No Advertising Tracking: We do not track you for advertising purposes

If we implement analytics or tracking in the future, we will update this policy and provide opt-out options.

7. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, equipment manufacturer sites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our services are intended for dental practices (business-to-business). We do not knowingly collect personal information from individuals under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. For significant changes, we may provide additional notice (e.g., email notification).

Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

11. Consent

By using our website and services, you consent to the collection and use of information as described in this Privacy Policy.

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This Privacy Policy was last updated on March 16, 2026. We recommend reviewing this page periodically for any changes.